Terms of Use

Please read these Terms of Use carefully before using Mermaid Health. By ticking the consent checkbox and using the tool, you agree to be bound by these terms. If you do not agree, please do not use Mermaid Health.

1. About Mermaid Health

Mermaid Health is a clinical document summarisation tool operated by Mermaid Health, designed exclusively for use by qualified clinical and educational professionals in the United Kingdom.

Mermaid Health uses artificial intelligence to read uploaded background documents and produce structured narrative summaries. It is a productivity aid — it does not provide clinical advice, diagnosis, or treatment recommendations.

2. Who may use Mermaid Health

Mermaid Health is intended for qualified professionals only, including occupational therapists, educational psychologists, dyslexia assessors, speech and language therapists, paediatricians, SENCOs, clinical psychologists, and other registered or accredited clinical and educational professionals.

By using Mermaid Health, you confirm that you are a qualified professional acting within the scope of your professional role, and that you have the authority to handle the documents you are uploading. Mermaid Health must not be used by members of the public.

3. Your responsibilities as a user

3a. Documents and data

You are responsible for ensuring that you have the legal right to upload any documents you submit to Mermaid Health — that you are acting within your professional role, your organisation's data handling policies, and have an appropriate legal basis under UK GDPR to share the personal data contained in those documents with a third-party processing tool.

Under UK GDPR, you are the data controller for the documents you upload. Mermaid Health acts as a data processor on your instruction. The responsibility for the lawful sharing of that data rests with you.

3b. Reviewing output

Mermaid Health accepts no liability for errors, omissions, or inaccuracies in AI-generated summaries.

3c. Professional standards

You agree to use Mermaid Health in a manner consistent with your professional obligations, your regulator's standards, and your organisation's policies.

4. What Mermaid Health is not

Mermaid Health is not a clinical decision-making tool and does not provide diagnoses, clinical recommendations, or professional advice of any kind.

Mermaid Health is not a secure records management system and is not designed to store, archive, or manage patient records.

Mermaid Health is not a substitute for reading source documents. Summaries may miss nuance or context that is clinically relevant. You remain responsible for the source material.

Mermaid Health is not approved or endorsed by any regulatory body, professional association, or NHS organisation. Use of Mermaid Health is at your own professional discretion.

5. Acceptable use

You agree not to upload documents you do not have the legal right to share, use Mermaid Health for any purpose other than generating clinical summaries in your professional capacity, attempt to reverse-engineer or copy the Mermaid Health tool, share your account access with others, or use Mermaid Health in any way that violates applicable law including UK GDPR and the Data Protection Act 2018.

Accounts are for the use of one named professional. Your professional registration number is recorded against your account and displayed while you are signed in. Accounts showing usage consistent with being shared across a practice may be reviewed, and access suspended where these terms have been breached.

We reserve the right to suspend or terminate access for any user who breaches these terms.

6. Data processing and privacy

Your use of Mermaid Health is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

In summary: documents you upload are processed to generate a summary and are immediately discarded. Nothing is stored. Your documents are never used to train AI models.

7. Intellectual property

The Mermaid Health tool, its design, and its underlying systems are the intellectual property of Mermaid Health. You may not copy, reproduce, or distribute any part of the tool without our written permission.

The summaries generated by Mermaid Health from your documents belong to you. We make no claim over output generated on your behalf.

8. Disclaimers and limitation of liability

Mermaid Health is provided "as is". We make no warranties — express or implied — regarding its accuracy, completeness, or fitness for any particular purpose.

To the fullest extent permitted by law, Mermaid Health shall not be liable for any errors or inaccuracies in AI-generated summaries, any clinical or professional consequence arising from your use of Mermaid Health's output, any loss arising from your failure to comply with your own professional or data protection obligations, or any interruption or unavailability of the service.

Nothing in these terms limits our liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded by law.

9. Subscription, cancellation and refunds

Access to Mermaid Health is provided on a subscription basis. Current pricing is displayed at mermaid.health. Subscriptions are billed monthly and can be cancelled at any time.

Each subscription includes a monthly allowance of documents, as set out on the pricing page at the time you subscribe. We will contact you before restricting access if your usage consistently exceeds your plan's allowance.

9a. Cancelling

You can cancel at any time from the billing portal, which you reach from your account page. Cancelling stops future payments. Your access continues until the end of the period you have already paid for, and is not renewed after that.

Your account is not deleted when access ends. It remains dormant, so you can pick up where you left off if you subscribe again.

9b. Refunds

Refunds are handled by a person, not automatically — email us at hello@mermaid.health and we will deal with it. Where a payment is refunded, access ends immediately.

We reserve the right to change our pricing with reasonable notice. We will notify subscribers by email before any price change takes effect.

10. Changes to these terms

We may update these Terms of Use from time to time. We will update the "last updated" date at the top when we do. If changes are material, we will notify users by email. Continued use of Mermaid Health after any changes constitutes your acceptance of the updated terms.

11. Governing law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from your use of Mermaid Health shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact us

If you have any questions about these Terms, please contact us:

Email: hello@mermaid.health
Website: mermaid.health